NEWSLETTER – JANUARY 2017
- We would like to wish all our patients a happy & healthy new year -
Thank you to all patients who kindly gave us Christmas gifts, they are much appreciated.
The past year
CQC Inspection – The practice underwent a successful CQC inspection in March 2016 and was rated GOOD. The full inspection report is available to view on the CQC website at www.cqc.org.uk
Staff changes – We were very pleased to welcome Dr Barbara Adams who joined the team at East Parade in April 2016. Dr Adams works all day Thursday and Friday morning.
Carers Awareness Training – All our reception staff undertook Carers Awareness Training provided by York Carers Centre. If you are a Carer please let one of the team know as we can provide support and information as well as signposting you to relevant services.
Fundraising – In August our Practice Manager took part in the ‘Tough Mudder’ 12 mile obstacle race as part of a team who raised over £6000 for St Leonard’s Hospice.
Patient on-line access – 11% of patients are now registered to use on-line services for appointment booking and repeat medication ordering. In 2016 we enabled a further level of access allowing patients to view their coded medical record in more detail, including laboratory test results, documents and consultations. If you would like to register to use on-line services, please speak to one of the reception team.
Integrated Care Team – In October we joined other local surgeries working as part of the Integrated Care Team. The aims of the team are to help prevent avoidable hospital admissions, enable earlier safe discharge from hospital and to enable people to remain independent in their own homes. This has already had a positive impact for some of our patients.
The year ahead
Dementia Advice Clinics – we recently met with the Alzheimer’s Society to investigate the possibility of hosting monthly Dementia Advice Clinics provided by their dementia support workers, we hope to be able to offer these later in the year. These would be on an appointment only basis for patient’s/carers affected by dementia. Please let us know if this is something you would be interested in finding out more about.
Research – The practice already participates in research studies with the University of York and NIHR amongst others and we are working to develop in the coming year.
Counselling – The delivery of counselling services for practices has changed. This is now being centrally managed by the IAPT (Improving Access to Psychological Therapies) service and not via surgeries themselves. We will therefore no longer have an in-house counsellor based at East Parade and sadly Karen Frodsham will be leaving us in February. If you are currently receiving, or are on the waiting list for counselling, you will be contacted directly regarding this change.
If you are planning a holiday it is worth checking whether you need any vaccinations before you go. You need to allow at least 6 weeks before you go to ensure enough time in case a course is required.
It is very important that the contact details we hold for you are up to date and correct. If we do not have your details, or they have changed recently, please advise one of the reception team.
Each year it costs Vale of York more than £1/2 million to prescribe paracetamol. It costs the NHS around 4 x more to provide paracetamol on prescription compared to the cost to buy them yourself. Please only request a prescription for paracetamol if you have to.
Friends & Family Test/Feedback
Please let us know how we’re doing. Feedback, good or bad, is important to us as it helps us improve the service we offer so please let us know what you’re happy with and what you’re not.